Hi !!All.
This is rajesh kumar.
I would like to welcome you all on Englishwell India.
Feeling pleasure to Launch official YouTube channel of
Englishwell IndiaNow through this initiative I am on Mission of Englishwell ,It,s an Initiative to Fullfill gap of Communication And quality development in working professionals or those who are searching some professional opportunities but their skill sets along with soft skill and hard skill sets are coming in their way to achieve their Ultimate goal in life.. We are on way of Catering our services to these Astraunats.
At here what ever we Do,perform,share,and act,have It,s definite purpose,personality Development and English are Prime objective.
Englishwell India is Engaged in Improving English communication,Wealth creation, Personality development indignation,Health&wellness improvisation,Self Management,and Global leadership development.
Along with Lifestyle management for leading you a step ahead in life.
But we wanna be known as best global Foreign Languages institution.where Chinese,Hindi,Russian,Italian,German And rest other Lauguages could learn Along With English
1:Importance of Communication and various methods of communication.
All living beings communicate with each other.
Humans are the only living being who communicates in a variety of ways.
Communication is the process or the activity of sharing/conveying information through the help of message using methods like speech,writing,visuals,signals or behaviour.
This process of conveying a message is considered to be complete only when the person reciving the message has fully understood the message.
The process of communication has four major components.
Sender, Message ,Channel medium ,Reciver.
Sender: The person who is conveying the message.
Message: Information being shared.
Should be accurate, concise and clear.
Channel/Method: Method used to share information.
Reciver:The person for whom the message is intended.
Should send feedback or response.
Type of Communication.
Mainly it,s divided in three categories.
1.Verbal communication:Uses speech/words as mode/method of communication.
Common example: A telephonic conversation.
A one to one conversation b/w two pepole.
2.Non verbal communication:Include Body language, gesture,how we dress.
But use words in non verbal communication.
3.Written Communication.
Message conveyed by writing.
Execept nonverbal communication for rest both...we need a Language to express.
What we want to convey/express...
Required a language...
Languages are Multiple.
But our current focus is to emphasize on English language,As it's most essential languages spoken and accepted global ly.
In short,we should focus on 7 C,s of communication.
1.Completeness.
2.Concreteness.
3.Conciseness.
4.Clarity.
5.Consideration.
6.Courtesy.
7.Correctness.
Communication is prime essentialities Of all sort of growth.
Start from Personal growth,to m.ental Growth, spritual growth,Financial Growth to million$ business Establishment growth.
Clearcut & effective communication is Rein of successful leadership.
Having good hold on language,in which you want to deliver your contents to Your audience.
Is surely much more advantageous Thing than anything else.
Above mentioned 7 c,s of effective Communication play very vital role in Delivering your actual content which you want to deliver.
Lot of time because of if somebody Don,t have very good graps on their communication skill.
Lot of time dubious and doubtful, Situation get created.
Where,what you want to convey to your Audience
You get misunderstood because of wrong selection of words.
It is just because of not having very Good hold on languages.
Now day ,it,s time to have good hold on Multiple languages.
But in case we are not able to have very Good hold on multiple languages.
We should have atleast very good hold on English language.
English in mid of very few languages,which is spoken globally.
Having good hold on English certainly Have you always in advantageous stage In all endeavours of life.
Future of business is Good English communication.
Use of communication impacts life in majorly two ways.
1.For presenting ourself .
2.For presenting organization/Entity
And it,s Pepole who are part of that organization.
Major role of communication depicts our soft skill.
Which we can classified further in two More ways.
1.Grooming.
2.Types of customer & customer service Communication.
1.What is grooming & why it is Essential.?
Grooming is more important for those Who come in direct interaction with Customers in day to day business or in Social affairs.
If we think of from a business Perspective.
Then for instance it,s sales work then You have to make a good impression on your customer.
Once a good impression is formed,the Customer is at ease and he feels valued And respected.
And it become after that quite easier to Crack the deal and execute Business.
Grooming covers following things,as It,s applicable on both male as well as Female.
1.Cloths.
Clothes need to nicely ironed and most Probably it should be knitted fabric.
A. Shirts-plane stripes,check, regular fit What so ever.
For females saree/suits or western Outfits( skirts or pants & matching Blazer).
2.Colours: Blue,black white or any Decent shades.
3.Shoes/Socks.
Shoes need to be well polished.
Socks should be dark and in the same colour family of your trousers and covers your leg all times.
As for as female,s are concerned Closed Heels,and closed Toe pump heels with Manageable height and comfortable.
( avoid long heels).
4.Hair: Should be neatly combed & Trimmed.
Avid excess oil.
Have a proper hair cut on regular Interval.
5.Accessories: Belts should be leather And coordinated with the trouser.
Avoid wearing Rings and other Accessories like fancy watches.
Plane watches will be preffered to Wear.
Above grooming tips are for decent Working professional environment.
Type of customers & services offered to Them.
1.Repeat customers.
2.Discount customers.
3.Impulsive customers.
4.Need based customers.
5.Wandering customers.
Customer service.
Customer service is a phrase that is Used to describe the process of taking Care of our customers in a positive Manner.
Customer services is value added Services offered to a customer with.
1.Attitude
2.Knowledge
3.Technical support.
4.Quality services in timely manner.
Phase of customer services.
1Pre customer service.
2.Customer service.
3.Post customer service.
Why customer service is needed and what,s importance of it?.
Significance: it is often the only contact Which customer has with the store(In Case of retail).
Most time customer have right to Resolve their doubt on any features of Product.
2.Identification:It differentiate a Company or product from it,s Comptitor.
3.Function: It cost,s a lot more money to Acquire a customer than to retain it.
Therefore the efforts that go into Maintaining quality customer service Can really prove profitable over time.
Publicity: Customer share their positive Experiences with other customers.
Prevention: Potential complaints can Do more harm to a company/entity legally also.
If customer will get denied to serve.
Because various bodies has formed to Take action against wrong doings will Public/customers.
In most of cases if we consider global Market Then only English is that Language which get spoken across Globe.
So Importance of English, I am sure Fully understood atleast now.
For any query/Suggestions:
Reach us on:
englishwell.india@gmail.com
+91-9455414018
+91-9335530407
rajesh24feb@yahoo.com
https://englishwellindia.blogspot.com
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https://www.youtube.com/@englishwellindia.
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